Delivery & Returns

Delivery Times

Delivery times vary according to weight of order and destination country. All stock items are normally shipped within 48 hours, either by UK Royal Mail or DHL Couriers.

Royal Mail normally deliver First Class U.K items next day and Second Class U.K items within 3 to 5 working days.

International Air Mail orders are normally delivered within 5 to 10 working days.

Orders placed whilst we are away at a show or workshop may be subject to a few days delay.

Returns

If for any reason you are dissatisfied with any item you have purchased, please telephone or email us within 14 days of receiving the goods and you will be issued with a Returns Authorisation Number. A refund for the goods will be issued on receipt of the returned item/s provided they are returned to us within a further 14 days. Returns received outside this period can only be exchanged not refunded and the credit will only apply to the actual cost of the goods not any shipping charges.

We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.

Returns to: Sound Travels, Brookfield Farm, Prestbury, Cheltenham, Glos, GL52 3NQ

Please be sure to include the following details with all returns: Your name, daytime telephone number, order number, and the reason for the return.

Delivery costs

We now offer Free Delivery on CDs and DVDs (excluding sale items) within the U.K. This uses a lower cost delivery system, i.e Royal Mail Second Class post, which takes approximately 3 to 5 days for delivery.

Please note that if you require your order in a hurry, Free Delivery uses a slower delivery system and your order may not arrive in time. It is advisable to use our First Class service instead.

If you require our First Class Service, we calculate the postage costs based on the total weight of items purchased. The minimum postal charge per delivery within the UK is £1.00, and the maximum is £7.00, plus VAT.

Parcels  that are over 2kg in weight or too large to ship with Royal Mail that are for shipment outside the U.K could be subject to additional freight charges, we will advise you prior to your order being processed.